Return Policy
Our team strives to attain the best quality of the product and ensure delivery in the commited time. However, in case you have any hassle with the garment that you have received, please feel free to connect us and be assured that your issue will be resolved promptly.
We do not offer refunds but if your product is eligible for an exchange or store credit, please abide by the following conditions:
- If the wrong product has been delivered to you
- If the product you purchased has any manufacturing defect
- If the incorrect size of the garment has been delivered, it is eligible for a size exchange only.
- Please note that if any garment has been customized for size, color, or embroidery, it will not be suitable for a return or exchange.
- Any sale item is also not eligible for a return or an exchange.
If the expected criteria has been fulfilled for an exchange, please email us on info@sequins.co.in
by sharing the following details-
- The Order Number
- The Delivery Address
- Upload Images of the Defective Product
- Share the reason for the exchange request.
After verifying the defects, our team will contact you for the necessary action.
The product must be received within ten days from the day of contact from our team. Please ensure that the product you return is unused and the original tags are in place.
Incorrect/Incomplete Shipping Address
In case of an incorrect address detail, or after 3 attempts of our delivery partner, we are not eligible for any kind of refunds. However, you can contact us immediately before dispatch of the awaited order, in case of wrong address provided.
Request for Alteration
Please refer to our size chart before making a purchase and feel free to contact us in case of any questions or queries relating to the sizing. In case of any changes to the size, we’d be happy to oblige to your changes. Please write to us on info@sequins.co.in requesting the same.
After receiving the garment, we will process your alteration request and send the garment back to you. Please note, any associated courier charges will be borne at your end.
Cancellation Policy
An easy cancellation for our esteemed customers will be accepted within 24 hours after the order has been placed and your entire order amount shall be refunded.